SSA Commissioner Frank Bisignano says the agency will roll out new tech and provide better customer service to beneficiaries within his first year on the job.

The Social Security Administration faces significant hurdles in service delivery, impacting millions of beneficiaries.

I called Social Security's new phone system multiple times to figure out a way around how frustrating it can be.

Eligibility for SSI typically requires that you earn less than $1,971 per month from work. The limit is increased for couples ...

The Social Security Administration gets about 390,000 calls per day, and the average wait time for those calls as of April ...

The Social Security Administration (SSA) is grappling with significant challenges in its online and phone services, affecting ...