Sales professionals are using generative and autonomous AI to prepare for in-person meetings and calls.

The startup’s resources will help power Agentforce as the CRM vendor deploys flexible pricing for the platform.

Clients will pay about 10 cents per “action” when using some Salesforce AI agents, which are tools designed to complete work without the need for supervision from an employee, Salesforce plans ...

Salesforce announced the launch of an agentic employee service platform on Tuesday. The company's primary offering is the ...

The growing use of AI agents—tools that can do human tasks, not just respond to chatbot queries—could be the first big change ...

Salesforce (CRM) is joining its AI digital assistant platform, Agentforce, with Informatica’s intelligent data management cloud (IDMC). This will help businesses understand customers better, using ...

Salesforce launched internal AI career services to help employees skill up and transition to new roles as AI reshapes the ...

The longtime ITSM platform provider believes it can elevate CRM functionality by focusing more on customers, in addition to ...

Informatica (NYSE: INFA), an AI-powered enterprise cloud data management leader, today announced plans to expand its partnership with Salesforce to integrate Informatica's Intelligent Data Management ...

At Salesforce, sellers use AI-powered tech to help them prepare for these conversations. This article is part of "AI in Action," a series exploring how companies are implementing AI innovations.

At Salesforce, sellers use AI-powered tech to help them prepare for these conversations. This article is part of "AI in Action," a series exploring how companies are implementing AI innovations. After ...