Memorial Day weekend heralds the return of grilling season and summer vacations. We combined the two and took a road trip to Coastal Georgia's barbecue joints.

Call center automation uses AI to streamline customer service. Discover how it works, explore tools, and gain expert tips to ...

Call center work is difficult, with constant interaction among customers, supervisors and co-workers. Tensions can run high and the stress of attempting to solve problems throughout the day can ...

The fundamentals of contact center quality assurance, why it matters, how it’s implemented and what modern tools are driving ...

One involves a deal for the Hartley Avenue Recycling Center project to Semmel Excavating. A total of six bids were received for the project, with Semmel offering the lowest bid in the amount.

The Fundraising Software Company Earned Top Honors for Exceptional Customer Support to Nonprofits ...

At one call center in the Philippines, workers help Americans with diabetes or neurological conditions troubleshoot devices that monitor their health. Sometimes they get pressing calls ...

John Deardorff, president and CEO of Reston Hospital Center, said at the award ceremony that he was delighted to support the students, all of whom are looking to further their interest and ...

Call to Freedom moved into its new outreach center last month. The nonprofit had been operating out of two locations before the move. “And we outgrew both of those locations. We would have more ...