By training your teams to recognize when flexibility serves the greater purpose, you can turn every interaction into an ...

From retail to travel, healthcare to home services, the personal touch is quietly disappearing as interactions become less ...

Now, Costco is bringing even more of its food-court favorites to its warehouse club shelves. Only instead of introducing them ...

I love sales and more so, electronic banking sales. In a fast-changing world, selling e-products is a great opportunity to be part of, an evolution of banking, where digital transformation is the ...

IntelePeer, a leading end-to-end conversational AI platform provider, announces that it has been named a winner in the 2025 Excellence in Customer Service Awards, presented by the Business ...

This conference is a unique opportunity to enhance your HR knowledge, hear from industry pioneers and changemakers, as well as premiere service providers ... risk and build excellent teams ...

The ServiceNow Center of Excellence, which will house the Agentic AI Laboratory, has been recognized as a top performer in customer satisfaction across North Latin America and has undergone ...

To learn more about the Customer Excellence Awards program, visit here. Hirevue helps organizations elevate the hiring conversation from evaluating candidates' credentials to understanding their ...

So says Renee Hill, MD of the IIE School of Hospitality & Service management (IIEHSM) who adds: “By leveraging vast amounts of data and advanced technologies, hoteliers can enhance customer ...

another session to listen to some principles from some service professionals, among others. I want to share a few thoughts on why as a saleswoman, imbibing excellent customer service has shaped my ...