J.D. Power data from 2024 and 2025 suggests that customers prefer fixed wireless internet, specifically 5G or 4G LTE, over ...

Market research firm J.D. Power released a series of surveys comparing national banks. One in Charlotte stands out.

Across America, transit agencies are launching customer experience (CX) programs to improve customer satisfaction, attract ...

What makes great customer service? I believe it's empathy, reassurance and confidence, so is AI with a human touch the answer ...

As any leader knows, implementing a new technology and embracing it as part of the business mindset are two entirely ...

Having a comprehensive Customer Experience Management plan for your contact center is a key part of measuring and improving ...

Retailers can dramatically improve the customer journey through simple operational adjustments. To do so effectively, however ...

Perth, Western Australia – Burswood Car Rentals has just launched a new plan to make travel easier for locals and visitors in ...

Your customers can only be as happy as your workers are. Here’s why that matters. I once worked for a client who hired our ...

New AI-powered anomaly detection and in-memory processing capabilities in the Oracle Utilities Customer Platform are helping deliver fast, accurate meter data management (MDM) and streamlining utility ...

Three businesses have made a name for themselves by providing an excellent experience for customers every time, earning 13 consecu ...

In today’s experience-driven economy, customers aren’t just purchasing products or services — they’re investing in the entire ...