The problem, and it’s a big one, is that self-checkout leads to increased theft. Some of that is unintentional, as people ...

Walmart customers were confused to find their unbagged items slapped with a sticker at the self-checkout in an apparent ...

Gif: TESA TSA started testing a new “self-checkout” lane in Las Vegas on Wednesday for pre-checked flyers. Network TV morning shows billed it as the future of airport security. But anyone who ...

Some shoppers love the convenience of self checkouts while others hate them. What's their future?

Self-checkout might be making customers less loyal to stores that use it, according to new research. Researchers at Drexel University found that customers expect service, including human checkout ...

Self-checkout arrived in the late 1980s at supermarkets. A decade later, it began spreading to big-box chains and drug stores. Now, self-checkout, loved by some and hated by others, has entered ...

Walmart is joining the ranks of retailers rethinking self-checkout, with the industry giant in the process of removing the self-service lanes at a store in Missouri. The return to registers ...

BOSTON – For stores, self-checkout is supposed to be a cost saver. For customers, it's supposed to be a time saver. But is self-checkout still worth it? Suddenly, retailers are not saving as ...

Julie Domina loathes self-checkout. The 50-year-old real estate agent says they glitch too often and worries the technology is making checkout more difficult for the elderly and visually impaired ...

Self-checkout is far from solely responsible for this doom loop, but it has contributed to the way certain stores have rotted from the inside. And then, of course, there’s theft.