Service desks are on the front lines of defense—and attackers know it. Attackers are using social engineering attacks to ...

Google announced a confusing array of new ways to use its AI to find information at its annual I/O event. Here’s a guide.

IT management with artificial intelligence agent company Atera Networks Ltd. today announced the launch of IT Autopilot, a ...

AI’s next leap isn’t about chatbots - it’s about agents that act, decide and deliver real outcomes across the enterprise. Simon Cox of ServiceNow, explains why 2025 will be the year agentic AI ...

As part of an expanded partnership, the two tech vendors debuted Apriel Nemotron 15B, an open-source AI model built with ...

ServiceNow and Salesforce are now officially rivals, and so it follows that they would engage in the well-worn enterprise software tradition of issuing dueling press releases. At its annual customer ...

protecting against attackers impersonating users or help desk agents. “Passwordless approaches offer tantalizing business benefits like improved user experience and cost savings, but as with any ...

Allow up to two weeks for a refund. Banks often reverse failed ATM debits automatically within 3–5 business days, but having ...

When an employee or customer needs virtual technical assistance, an agent from a remote help desk can resolve the issue quickly and conveniently. As many businesses around the U.S. have ...