An airline gate agent was caught on camera online shopping while working behind the counter. The video left commenters ...

Now, the IT help desk agent is answering follow-ups and handling escalations, but every time a user returns, it forgets the context of their earlier issue. Most agents forget everything between ...

AI agents take the power of generative AI a step further by working alongside you or even on your behalf, and they can be built and used by anyone.

Among the highlights is the new RSA Help Desk Live Verify (patent pending), a first-of-its-kind feature that prevents social engineering and technical support scams.

Yorhouse, a York-centric residential estate agency has launched to meet demand for personalised service in the property ...

Democratic Senators Cory Booker and Alex Padilla have introduced a bill that would ban Immigration and Customs Enforcement agents from wearing masks or concealing their identities during raids and ...

Patrick Fealey’s 9,000 word essay in Esquire magazine grabbed the attention of a Narragansett family, who took it upon ...

“A receptionist, an HR intern, or a help-desk agent; all may hold the keys to the kingdom. It’s not about who you are – it’s about what access you have.” Building cognitive resilience In this new ...

The tight roll call, 218-214, came at a potentially high political cost, with two Republicans joining all Democrats opposed.

CrowdStrike Charlotte AI, Atera Autopilot and Microsoft 365 Copilot are among the hottest AI tools of 2025 so far.

FBI Deputy Director Dan Bongino is so upset with Attorney General Pam Bondi’s dismissal of the Epstein case that Bongino took ...

President Trump's 'big beautiful bill' is heading to his desk for a signature after passing a U.S. House vote. Here's how ...