By adopting the Talkdesk cloud-native and AI-driven platform, Cegeka aims to enhance customer engagement and deliver consistent, high-quality support across multiple channels. Talkdesk was selected ...

Service desks are on the front lines of defense—and attackers know it. Attackers are using social engineering attacks to ...

protecting against attackers impersonating users or help desk agents. "Passwordless approaches offer tantalizing business benefits like improved user experience and cost savings, but as with any ...

protecting against attackers impersonating users or help desk agents. "Passwordless approaches offer tantalizing business benefits like improved user experience and cost savings, but as with any new ...

AI agents are everywhere, but they don't talk to each other. AGNTCY, an open-source collective, is trying to change that.

The government and private companies are rushing to add more technology and AI to customer service, but it’s not for everyone.

When an employee or customer needs virtual technical assistance, an agent from a remote help desk can resolve the issue quickly and conveniently. As many businesses around the U.S. have permanently ...

A senior estate agent who furiously resigned after being given a desk he believed undermined ... He asked an external HR service for advice and was told to 'express disappointment' that Mr Walker ...