When you measure your agents’ performance and track KPIs, you will see an increase in their productivity and a rise in their efficiency. ... How to increase service desk productivity.

Service desks are on the front lines of defense—and attackers know it. Attackers are using social engineering attacks to trick agents into changing passwords, disabling MFA, and granting access.

It’s reasonable to predict that the service desk will one day soon be operated by intelligent VSAs who are able to provide immediate resolution and intelligent user fulfillment.

The Help Desk Agent is the first point of contact for users seeking technical assistance and/or support. The Agents will log, classify, and close IT incidents on the IT Service Desk call logging ...

New York, United States , Nov. 01, 2022 (GLOBE NEWSWIRE) -- The Global Help Desk Outsourcing Market Size is projected to grow at a CAGR of 4.2% during the forecast period, 2021 -2030. as per the ...

Service desk chatbots and automated request routing are just the beginning. AI- and ML-driven tools will soon tap predictive analytics for better decision making in incident management, demand ...

Talkdesk artificial intelligence-powered solutions will accelerate Cegeka’s goal to enhance customer engagement and provide exceptional quality support across multiple channelsPALO ALTO, Calif ...