Technology companies are ramping up deployment of agentic artificial intelligence (AI) systems that promise to automate ...

Salesforce and Slack surveyed 5,000 desk workers across the globe and found daily AI usage has more than doubled in the past ...

Salesforce’s latest Slack Workforce Index revealed a significant increase in AI adoption and excitement among desk workers, ...

Since happier employees are more productive employees, how can B2B business leaders harness the power of AI for their ...

Last week's CX industry event spotlighted products, partnerships, and customers -- and delivered one sweeping message: AI is ...

Agentic AI is transforming business workflows with secure, context-aware action. Learn how Cisco’s model is setting a new ...

Voice AI and Cloud Contact Center solution selected to complement ServiceNow single-data-model platform, capabilities, and ...

AI agents are rewriting the future of customer experience. Here's what developers and tech leaders need to know now.

At the show, cloud contact center provider Talkdesk Inc., rolled out a new platform called Customer Experience Automation or CXA, which involves specialized AI tools or “agents” that work together to ...

Today, Specops Software, an Outpost24 company and provider of password and identity management solutions, has announced that its Specops Secure Service Desk for Cloud now supports native Entra ID ...

Console's mission is to help IT teams reduce mundane, repetitive tasks, thereby freeing up time for help desk professionals to work on more strategic and sophisticated projects.

The AI customer support market has exploded to $12.06 billion in 2025, up from $9.53 billion in 2023, and is projected to reach a staggering $53.3 billion by 2034. This 35.8% CAGR reflects the impact ...