Discover how ServiceNow is using agentic AI to boost productivity and support deskless workers, offering smarter scheduling ...

IT management with artificial intelligence agent company Atera Networks Ltd. today announced the launch of IT Autopilot, a ...

Service desks are on the front lines of defense—and attackers know it. Attackers are using social engineering attacks to ...

At Microsoft Build, Microsoft lays out what agents and agentic AI will mean for Copilot and you, with updated apps and a ...

In addition to chatbots, Algomo provides a full help desk toolkit. It supports omnichannel communication, meaning the AI and agents can manage inquiries ... built skills and templates for common ...

This article explores how enterprises can integrate these technologies to optimize help desk and other customer ... well-suited for text classification tasks where features are based on word ...

The primary responsibility of the Desk Assistant is to serve as a customer service representative, a security monitor and referral agent for residents at Western ... upon the successful completion of ...

“It’s on my desk right now to ... As many as a thousand FBI agents, many of whom are usually focusing on national security matters, have been enlisted to help with the effort, sources said.

We are seeking a proactive and customer-focused Service Desk Agent I, providing first-level technical support ... Requires performing daily application availability checks and event monitoring tasks.

Remarkable, one early adopter, has deployed an IT help-desk agent that employees interact with directly in Slack. The agent handles routine tasks like password resets and helps new hires set up ...