Console's mission is to help IT teams reduce mundane, repetitive tasks, thereby freeing up time for help desk professionals ...

AI is transforming the help desk — but human expertise still plays a vital role in delivering responsive, reliable support.

The Employee Self-Service Agent will simplify human resource and IT help desk-related tasks like helping workers resolve a laptop issue or find out if they’ve maxed out certain benefits, and it can ...

IT management with artificial intelligence agent company Atera Networks Ltd. today announced the launch of IT Autopilot, a ...

Businesses will be able to create a Copilot agent that could handle IT help desk service tasks, employee onboarding, and much more. “Copilots are evolving from copilots that work with you ...

No one really knows what an AI agent is. Three VCs from Andreessen Horowitz explain what the buzzword really means, and how they expect them to work with, or instead of, human workers.

We are looking for proactive and customer-focused Service Desk Agent to join our team ... to ensure high levels of customer satisfaction and retention. Your primary responsibilities will include ...

We are seeking a proactive and customer-focused Service Desk Agent I, providing first-level technical support ... Requires performing daily application availability checks and event monitoring tasks.