Sean Walsh – Service Desk Lead. Sean has over 20 years of experience in customer service and technology support. He joined Sac State because he believes education and technology can improve lives.

The help desk should be the strategic lead for this project, since it is IT’s primary service point for end users. 6. Implement AI to diagnose hidden trouble areas.

Life at Vanderlande . Team Lead HR Service Desk 1st line. Apply for this job . URL copied; Job area. Corporate functions . Location. Veghel, Netherlands.

Woodard is the Army Training Management System (ATMS) Help Desk lead and recently shared some common user concerns and DTMS resources available to Soldiers.

Global Hospitality Leader Selects 3CLogic to Enhance Existing ServiceNow Investment and Transform IT Service Desk Operations. By 3CLogic; Jun 18, 2025 ... ServiceNow Practice Lead at 3CLogic.

• Perform call backs ensuring incidents/service requests are resolved in a timely manner and within SLAs, and that ticket information is accurate. • Monitoring of system and service alarms; log and ...

BLUE BELL, Pa., Dec. 22, 2023 /PRNewswire/ -- Unisys (NYSE: UIS) was honored with two significant accolades — Managed Services Provider (MSP) of the Year and Service Transformation of the Year ...

Zones Recognized as a Leader in Managed End-user Technology Services and Continuous Productivity Services (including Next-gen Service Desk) for U.S. Public Sector in the ISG Provider Lens™ Report ...

• Perform call backs ensuring incidents/service requests are resolved in a timely manner and within SLAs, and that ticket information is accurate. • Monitoring of system and service alarms; log and ...

Voice AI and Cloud Contact Center solution selected to complement ServiceNow single-data-model platform, capabilities, and workflows as part of larger IT modernization initiative.