Service desk agents are here to help, and we all prefer to talk to an understanding person than a chatbot when wrestling with an IT problem. Unfortunately, it’s this human element that ...

Help raise that number, so our nonprofit newsroom stays strong in the face of federal cuts. Donate now. The winner of NPR’s 2025 Tiny Desk Contest ... to showcase the diverse culture and ...

Public Service Minister Judith Collins is exploring removing requirements to consider diversity and inclusion when hiring chief executives, instead, focusing more on “merit-based” appointments ...

This article explores how enterprises can integrate these technologies to optimize help desk and other customer service operations. Using a text classification model trained on historical data ...

When an employee or customer needs virtual technical assistance, an agent from a remote help desk can resolve the issue quickly and conveniently. As many businesses around the U.S. have permanently ...

I can’t help thinking that the Inquirer has chosen the worst possible moment to deplatform the news desk wholly dedicated ... s continuing commitment to diversity, equity and inclusion goals ...

Welcome to a special edition of From the Politics Desk, where our reporters who were ... “they/them” pronouns and diversity, equity and inclusion programs. He celebrated his crackdown on ...

Currently, a minor in “Diversity and Inclusion Studies” is no longer listed on either service academy’s website. Around the same time the DEI minors disappeared, President Donald Trump ended ...

The United States Forest Service has paid hundreds of thousands of dollars to a diversity consulting firm to hold a series of “intercultural communication diversity dialogue circle” workshops ...

Welcome to the online version of From the Politics Desk, an evening newsletter that ... interference” claim include: the Secret Service informing his campaign that it did not have enough ...

The U.S. Fish and Wildlife Service partnered with three historically Black colleges and universities to increase diversity in its workforce. Fish and Wildlife says only about 4.3% of its workforce ...

The Secret Service is defending its female agents following ... that the agents are underqualified and were only hired because of diversity, equity and inclusion (DEI) policies.