Freshworks unveils Freddy Agentic AI, a platform that automates complex tasks across support teams - no coding needed.

Freshworks has revealed Freddy AI Agent Studio and the next generation of its Freddy Agentic AI Platform, offerings expected to help businesses improve their customer service efforts with AI. The ...

Princess Alexandra Healthcare Trust is demonstrating how to use AI and automation to improve engagement, efficiency and ...

Most AI-powered service tools stop at answering questions. Freddy now goes further by getting work done. At its flagship Refresh event, Freshworks (NASDAQ: ...

Tired of drowning in IT tickets? This AI-powered workflow built on Tines auto-triages common issues like known bugs & ...

At the show, cloud contact center provider Talkdesk Inc., rolled out a new platform called Customer Experience Automation or ...

Under it, the federal government said it planned to spend more than $1 billion over a decade to help recover depleted salmon runs. The government also said that it would build enough new clean ...

The Centers for Medicare and Medicaid Services May 30 released a notice requesting comments on a proposed Medicare Advantage service level data collection for initial determinations and appeals. The ...

The fire danger remains extreme. Forest vegetation is extremely dry and poses a very serious fire risk. Fast-spreading, high-intensity fires are possible, which can make firefighting challenging.