Accents play a powerful role in shaping perception, building trust and creating a sense of connection between customers and ...

With the intense competition for jobs in Indonesia, observers highlight on CNA’s Money Mind programme that it is not uncommon ...

It doesn’t matter how advanced the systems are. If the person answering the phone or replying to an email lacks people skills, things can go wrong quickly.

JetBlue and Delta have invested tens of millions of dollars training staff to be friendly and interactive, while Southwest ...