In a survey, 49% of shoppers admitted to abusing lenient return policies. What is the criminal side to return fraud?

The UK’s fashion and retail sector is grappling with a mounting textile waste crisis. With an estimated 1.7 million tonnes of ...

Particularly in a retail world that is changing rapidly and bounding with new technology, social factors continue to affect your current and future success. How to Profile Your Customer With Five ...

The bill, pushed as a way to protect children online, has drawn the attention of tech titans Apple, Google and Meta.

SM Store scored a major win at the prestigious 2025 Asia Pacific Stevie® Awards, taking home two honors for its flagship corporate social responsibility (CSR) program, Shop & Share movement. Held on ...

Observer spoke with dozens of retail CEOs and founders, consumer experts and supply chain strategists about how they are ...