With U.S. sales falling sharply and Wall Street disappointed, Starbucks faces tough questions about pricing, competition, and ...

A shakeup to the Starbucks rewards program for customers using their own cups is the latest change under CEO Brian Niccol.

SBUX from “Outperform” to “Sector Perform” due to concerns over growth prospects. TD Cowen’s analysis indicates a decline in ...

Loyalty isn’t love, it’s utility, habit and frictionless design, and it’s time marketers built programs that reflect that ...

"They're realizing that there's more to it, and solving some of the throughput and other experience issues ... be available for customer questions and requests, and more," Starbucks said.

Then again, the company continues to excel in delivering a superior customer experience with notable operational improvements, improved service times and increased customer satisfaction across ...

A Starbucks customer went on an 'angry' drive-thru tirade after learning the coffee chain was not offering specials for Nurses Week. The drive-thru employee explained the situation that occurred ...

Concerns centered on the cost impact ... and optimization of menu offerings to balance efficiency and customer satisfaction. Starbucks' Q2 2025 call focused on the ongoing execution of its ...

Starbucks (NASDAQ: SBUX) held its first-quarter fiscal year 2025 earnings conference call. The call marked an important checkpoint in new CEO Brian Niccol's "Back to Starbucks" turnaround strategy, ...

Non-Starbucks Rewards customer traffic grew ... and order sequencing technology to enhance customer satisfaction. As Niccol emphasized, "Despite near-term challenges, we have significant strengths ...

More than 30 per cent of Starbucks stores have seen workers vote to unionise, citing concerns over wages ... is expected to help streamline order fulfillment while enhancing customer satisfaction.

Coffee enthusiasts and Frappuccino fans across America are bracing for significant changes as Starbucks announces ... both critical factors in customer satisfaction. On the other hand, removing ...