Social Security’s acting commissioner recently said out loud what many beneficiaries are thinking these days — the agency’s telephone customer service can “suck.” “We need to show how ...

Breeze Airways is budget for a reason. Getting through to customer service over the phone isn't going to happen. Many or all of the products on this page are from partners who compensate us when ...

A doctor in New Delhi lost Rs 4.9 lakh in a digital fraud after seeking a refund of Rs 113 from a cab service company. He called a number he found online, believing it belonged to the cab company ...

Telephone Skills for Enhanced Customer Service is designed to enable participants to understand the importance of proper telephone technique. Topics include voice skills for effective telephone ...

The Denver-based carrier has gotten rid of its customer service phone line. "Our Customer Care function recently transitioned to fully digital communications, which enables us to ensure our ...

A recent survey of 2,000 respondents says that a quarter of Americans would rather shave their heads than contact customer service. Instead of trying to resolve an issue, the OnePoll Survey says ...

The messaging assistant will provide you with three options: chat with an associate, request a phone call back or return to the customer service hub to view the frequently solved problems.

Nancy Friedman, “The Telephone Doctor,” has spent decades teaching others how to provide stellar customer service on the phone. A featured speaker for the upcoming UMA Sales Summit, Friedman will ...

Over the years, “Telephone Doctor” Nancy Friedman has collected what she calls more than 1,000 golden nuggets — or about 40 hours of material — about ways to improve customer service. She will present ...