Telstra has paid a penalty and committed to an independent review after it mistakenly disconnected an emergency call support service used by people with speech and hearing impairments.

Australia’s biggest telco failed to provide emergency call service for a period of time last year during a software upgrade, ...

What’s more, the April Retail Sales report, while slightly below estimates, showed there remains a gap between what folks say and what they do. There’s even M&A activity within the retail space that ...

Telstra has announced new business internet plans and pricing changes, as Vodafone alleges "misleading" mobile coverage claims.

If you’re not happy the NBN has hiked prices again, the government-owned telco encourages you to shop around. So that’s what I ...

Telstra currently charges the $2.75 fee to customers who pay their bills in person at an Australia Post or Telstra store, along with customers who pay using a cheque through the mail. A Telstra ...

FILE PHOTO: A woman walks past a Telstra store in Sydney's CBD in Sydney, Australia, July 3, 2024. REUTERS/Jaimi Joy/File Photo Australia's top telecom firm Telstra Group posted nearly a 16% drop ...

Those who live in regional areas or are over 80 years old may have difficulties accessing a physical Telstra store in order to make the switch. Telstra has identified these customers as those who ...

Australia’s largest telecommunications provider, Telstra, announced Tuesday that 2,800 jobs—9 percent of the workforce—would be slashed by the end of the year. The first to go, in July, will ...

One customer, who sought help in-person at a Telstra retail store, said it felt like she was in a mobile data “dead spot”. There are extensive outages across Telstra’s 4G network.

Incredible footage of the moment three bumbling thieves enter a newly opened Telstra store in Brisbane and attempt to steal smartphones has gone viral online. The three hooded men are captured by ...