Say thank you – out loud, in writing, in public. It costs nothing, and it earns everything: trust, morale, retention. And if you’re a business owner or executive, hear this: culture starts at ...

Here are the finalists. What to say is the easy bit. How to say it requires more thought. Writing a Christmas thank you letter requires rigorous attention to detail, especially if it's to be ...

A simple thank-you message will make your customers feel valued and appreciated because it goes beyond selling and instead emphasizes relationships. And with a small business, these relationships ...

For me, the daughter of small business owners, winter and the holidays meant more family time at the dining table, not just to eat but to handwrite thank you notes to our customers. My brother ...