Today's consumers look for brands that genuinely align with their values and demonstrate an understanding of their needs.

Zoom Communications recently announced its integration plans with ServiceNow, enhancing customer service capabilities ... likely played a significant role in the company's 15% price increase ...

A new resource from Info-Tech Research Group reveals how AI is revolutionizing customer service by addressing ... and restoring meaning to customer-facing roles. To support organizations exploring ...

From retail to travel, healthcare to home services, the personal touch is quietly disappearing as interactions become less ...

Language barriers have long posed challenges in the global e-commerce landscape, often hindering seamless interactions ...

Generative AI is transforming customer service — but are companies ready? In this episode of Today in Tech, Keith Shaw talks with Glenn Nethercutt, CTO at Genesys, about the rise of AI-powered ...

The report highlights the growing significance of hyper-personalization in India and the crucial role of communications-platform-as-a-service (CPaaS) in delivering real-time, data-driven customer ...

As with all forms of AI and machine learning, agentic AI will require guardrails and human oversight to avoid harmful ...

This guide walks you through everything you need to know about becoming a medical virtual assistant — what it involves, the ...

Why You Should Work with a Certified Dynamics 365 Consultant.As businesses move toward digital transformation, choosing the ...

Want to travel while working remotely? These 10 industries are actively hiring work-from-anywhere roles, according to ...

Naomi Walkland believes the best marketing doesn’t shout – it listens. The Motorway marketer explains how empathy, insight ...