OnePlus is improving customer service in India. The company now offers doorstep pickup and drop for repairs in over 19,000 pincodes. This helps custom ...

The IT help desk is evolving. Once defined by queues of tickets and reactive troubleshooting, support today is being reshaped by automation and artificial intelligence (AI). Intelligent systems ...

The AI customer support market has exploded to $12.06 billion in 2025, up from $9.53 billion in 2023, and is projected to reach a staggering $53.3 billion by 2034. This 35.8% CAGR reflects the impact ...

Service desks are on the front lines of defense—and attackers know it. Attackers are using social engineering attacks to trick agents into changing passwords, disabling MFA, and granting access.

Seattle startup Ravenna has raised $15 million from top-tier venture capital firms and notable angel investors to streamline how companies handle internal help desk requests.

The 2025 Genshin Impact Power Rankings Tier List S-Tier These characters dominate in every role, whether it’s dishing out massive DPS, keeping your team alive, or providing top-tier support.

An internal service level agreement for IT support describes the types of services, the service levels, and the responses to end-user requests that the IT help desk will provide. The purpose of ...

Plus, the construction is sturdy and spacious enough to support multiple devices and reduces wobbling. The best part is you can get this desk converter for just $319.20 on Amazon. Flexispot ...

All new MacBook Pro and iMac models unveiled this week feature an upgraded 12-megapixel front camera with Center Stage and Desk View support. Apple says the new camera provides "enhanced video ...

Nottinghamshire County Council is considering bringing in a "tiered service model" for its libraries. In a new 10-year strategy, external, council bosses said they would allocate 12 sites in key ...

The challenges employees face outside of the workplace can have a major impact on their mental and physical health — and they're asking employers for benefits that will help. When it comes to weight ...

Microsoft had been Netflix's ad tech partner since the tier was announced, but will now be joined by Google, The Trade Desk, and Magnite. By Alex Weprin Senior Editor Netflix says that its ...