Research from the Aberdeen Group found that VoC (voice of customer) strategies netted significant gains in revenue growth.

What makes great customer service? I believe it's empathy, reassurance and confidence, so is AI with a human touch the answer ...

By Victor AGBEVE In the financial sector of Accra, two banks have the same customers and are experiencing two distinct ...

With AI, deep customer listening presents significant opportunities for executives to get closer to their customers.

Across America, transit agencies are launching customer experience (CX) programs to improve customer satisfaction, attract ...

When it comes to ensuring the safety and longevity of your home, the roof is one of the most critical elements to consider. For residents of Murfreesboro, TN, finding a reliable roofing company that ...

In a landscape where consumers rarely give second chances, real-time behavioral intelligence is becoming the new foundation for exceptional customer experience.

If you're looking to build a successful loyalty program, these practical tips can help you make it worth your customers’ ...

Faced with the ongoing challenge of reducing churn and increasing retention, video platforms have realized that customer acquisition alone isn't enough and nor is aggressive pricing. What's really ...

Breakthroughs in technology and design mean we’ll soon see personalized, intuitive interfaces, explains Richard Trigg of ...

The customer experience landscape is undergoing significant transformation because of advances in artificial intelligence (AI ...