Across America, transit agencies are launching customer experience (CX) programs to improve customer satisfaction, attract ...

What makes great customer service? I believe it's empathy, reassurance and confidence, so is AI with a human touch the answer ...

Cynthia Zwick runs the Residential Utility Consumer Office, a state agency that represents utility customers in cases at the ...

With AI, deep customer listening presents significant opportunities for executives to get closer to their customers.

Research from the Aberdeen Group found that VoC (voice of customer) strategies netted significant gains in revenue growth.

In general, retailers are looking at AI as a tool that can be leveraged to increase ef ciencies through automation, and to ...

The frontier of AI is rapidly advancing, but among the public and even in the enterprise, an understanding of its ...

Faced with the ongoing challenge of reducing churn and increasing retention, video platforms have realized that customer acquisition alone isn't enough and nor is aggressive pricing. What's really ...

News recently broke that George Wendt, the actor who played the beloved character Norm on the hit 1980s sitcom Cheers, passed ...

Retaining existing customers becomes paramount and is ... It starts with identifying high-value prospects and understanding their needs and preferences. By leveraging various distribution channels ...