Cynthia Zwick runs the Residential Utility Consumer Office, a state agency that represents utility customers in cases at the ...

With Conversational AI 2.0, ElevenLabs aims to provide tools and infrastructure for truly intelligent, context-aware enterprise voice agents.

Rely on communication, trust, and community to build that relationship. Finding and nurturing customer loyalty is vital to long-term success and is top of mind for every business. But in an ...

If you're looking to build a successful loyalty program, these practical tips can help you make it worth your customers’ ...

With AI, deep customer listening presents significant opportunities for executives to get closer to their customers.

Research from the Aberdeen Group found that VoC (voice of customer) strategies netted significant gains in revenue growth.

Contract Law is a foundational first year course in any law school. As fledgling lawyers everywhere know, when they come out of law school and ...

In general, retailers are looking at AI as a tool that can be leveraged to increase ef ciencies through automation, and to ...

The frontier of AI is rapidly advancing, but among the public and even in the enterprise, an understanding of its ...

Faced with the ongoing challenge of reducing churn and increasing retention, video platforms have realized that customer acquisition alone isn't enough and nor is aggressive pricing. What's really ...

It's a delicate balance using customer data to create memorable experiences without jeopardizing the relationship you’ve ...