Research from the Aberdeen Group found that VoC (voice of customer) strategies netted significant gains in revenue growth.

Using digital labor to augment a workforce is about raising efficiency, productivity and the ability to compete. The more you ...

Artificial Intelligence is one of those provocative terms that often brings uncertainty, confusion and fear. For some, it ...

In business these days, understanding your customers goes far beyond surveys and reviews. One of the most underutilized yet powerful sources of insight is call data. Every customer interaction over ...

If you're looking to build a successful loyalty program, these practical tips can help you make it worth your customers’ ...

With AI, deep customer listening presents significant opportunities for executives to get closer to their customers.

We've reached a point where customers won't wait even a few seconds for an app to load or a login to work. In this new era of digital impatience, CIAM platforms have become business critical, serving ...

Understanding the gap between profit and cashflow can help you make better decisions in your day-to-day operations. Natalie Lennon explains.

With Conversational AI 2.0, ElevenLabs aims to provide tools and infrastructure for truly intelligent, context-aware enterprise voice agents.

Over the last decade, we've seen technology become more embedded in daily life, from banking to healthcare, travel to retail ...

The more accurate these accounts are, the better positioned you'll be to answer detailed questions, justify your numbers, and ...

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