This transition is empowering businesses to move from reactive service models to predictive, hyper-personalised engagement ...

A staggering 89% of organizations are investing in both AI-powered experiences and predictive analytics, highlighting an ...

Software solutions such as Verint, NICE and Genesys WFM are widely used to optimize workforce management processes and ensure that contact centers operate efficiently. Real-time workforce ...

McNeese was selected by the Pipeline and Hazardous Materials Safety Administration. University President Dr. Wade Rousse says ...

Read about the Department of the Air Force’s efforts to establish an artificial intelligence center of excellence to speed up ...

The department’s chief data and artificial intelligence office and members of the Data & AI Board will oversee the new center.

Doha, Qatar: Weill Cornell Medicine-Qatar (WCM-Q) has become the first medical institution in Qatar to receive official designation as an International Diabetes Federation Center of Excellence for ...

The Colorado Department of Education has named four Greeley-Evans District 6 schools as Centers of Excellence. The department hosted a special ceremony Friday at the CSU Spur Complex in Denver to ...

Verint Systems (NASDAQ:VRNT) underwent analysis by 5 analysts in the last quarter, revealing a spectrum of viewpoints from bullish to bearish. The table below provides a snapshot of their recent ...

Get the latest federal technology news delivered to your inbox. Two of the Department of Homeland Security’s Centers of Excellence have received notices that their scheduled terminations have ...