Company reputations rest in no small measure on maintenance agreements, and adherence to them. Hence the importance of properly recording, tracking and resolving customer issues on time – or risk ...

Earlier this month, UniPress Software Inc. rolled out FootPrints 6.0, a new version of its Web-based help desk software.

According to Mike Devaney, director of technical services at help desk outsourcer CompuCom Systems Inc. in Dallas, more than 90% of his company’s clients are demanding some form of Web service.

SolarWinds' Web Help Desk is a web-based help desk software platform designed to manage IT service requests and streamline support operations. It offers features such as ticketing management ...

I'm looking for a free help desk and knowledge base software solution. I'd prefer that it runs on IIS since that's what our external facing web servers are using. Though, if you know of a solid ...

Despite this, the vulnerability has a critical severity score of 9.8 and impacts all SolarWinds Web Help Desk versions, except the latest one, 12.8.3, if it has the hotfix applied.

Web Help Desk supports more servers because it runs as a Java servlet; it’s compatible with various Windows, Linux, and Mac operating systems. The free software also omits ads and includes ...

3am Labs extended its line of remote management products on Monday, delivering a Web-based help desk platform that allows administrators to gain control of a remote system to resolve problems ...

Can you please recommend a non-hosted, non-web based Help Desk Management software with reports and inventory functionality? I would prefer if it's free (GPL/Open source), but if it's cheap and it ...

The company’s software allows organizations to embed a customer-facing Web-based help desk service within their own Internet offerings, as well as to easily establish a presence on a variety of ...

Enter UniPress Software's (Edison, NJ) latest release of its Web-based help desk and customer support software, FootPrints 5.5. Chief among the upgrade's enhancements is FootPrints' workday calendar, ...