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From retail to travel, healthcare to home services, the personal touch is quietly disappearing as interactions become less ...

Customer obsession doesn’t mean saying "yes" to every individual request. This early-stage approach is unsustainable, at best ...

Celebrate the newly designate Customer Experience Day. Here's why this is an important, even business-critical thing to do.

Kevin O'Leary says he would never invest in a consumer-facing company that eschews social media. Plus: The mother-daughter ...

Generative AI’s use for knowledge management is growing in customer experience programmes, suggesting a new vocation for KM.

Canadian Imperial Bank of Commerce) is a top pick for growth investors, with consistent earnings, a 4.38% dividend yield.

A great customer experience fuels a positive ... Yet they still send their existing customers the generic newsletters from the customer service team. How can these communications be improved ...

A California man says UPS lost a unique guitar he purchased, then offered up a bunch of different explanations, including ...

One Rivian R1S buyer's frustrating Rivian customer service experience shows how easily good intentions can go wrong.

WITH so many options and features to choose from, buying a car seems daunting. Luckily, Sun Motors is here to change that.

This is not a time to borrow casually. Many economists are forecasting an economic slowdown or even a recession, and some are expecting a spike in inflation, which could lead to higher interest rates.