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Law Roach revealed that an employee at The Dominick Hotel helped him remove his $4,500 Christian Louboutin cowboy boots when they got stuck on his feet. Watch the video here.

From retail to travel, healthcare to home services, the personal touch is quietly disappearing as interactions become less ...

Consumers increasingly see prompt, personalized customer support as the norm, and will likely move on to the next brand if they feel it is lacking. According to customer service insights, 44 percent ...

Today's consumers look for brands that genuinely align with their values and demonstrate an understanding of their needs.

The sale” is important to every business. After all, it’s what keeps the doors open and the lights on. So it should only make ...

Generative AI’s use for knowledge management is growing in customer experience programmes, suggesting a new vocation for KM.

The government and private companies are rushing to add more technology and AI to customer service, but it’s not for everyone.

Canadian Imperial Bank of Commerce) is a top pick for growth investors, with consistent earnings, a 4.38% dividend yield.

We’re a large company, but we have the small-town identity.” Rocky Mountain Equipment has recently acquired Robertson ...

A great customer experience fuels a positive ... Yet they still send their existing customers the generic newsletters from the customer service team. How can these communications be improved ...

Delta Airlines customer service 1-833-341-3142 is enhancing the travel experience with 24/7 support through phone, liv ...