One Rivian R1S buyer's frustrating Rivian customer service experience shows how easily good intentions can go wrong.

Controversial changes at the Social Security Administration ramped up worries from Yahoo Finance readers. Here are some of ...

From retail to travel, healthcare to home services, the personal touch is quietly disappearing as interactions become less ...

Today's consumers look for brands that genuinely align with their values and demonstrate an understanding of their needs.

By J. N. HalmWith its forts and castles lined along the coast from the tip of the Western Region, all the way to the Volta ...

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Generative AI’s use for knowledge management is growing in customer experience programmes, suggesting a new vocation for KM.

A good value proposition makes customers choose one product or service over another. Yet, many companies struggle to clearly ...

AT&T's switch to open-source AI from ChatGPT enabled cost savings and efficiency, helping the company retain thousands of ...

Why Great Customer Service in the City Makes Carlisle Shine! by Ben Heslop, BIPC Programme Manager based in Carlisle Library ...

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