These days every business leader I know recognizes the value of providing an exceptional total customer experience.

Good customer service is important. Not only is it an effective way of gaining new customers, but those who are satisfied with their purchase and the customer service they have received are more ...

Consumers increasingly see prompt, personalized customer support as the norm, and will likely move on to the next brand if they feel it is lacking. According to customer service insights, 44 percent ...

Why Great Customer Service in the City Makes Carlisle Shine! by Ben Heslop, BIPC Programme Manager based in Carlisle Library ...

Customer service representatives work as a liaison between a company or organization and the people who use its products or services. They answer questions, address concerns and complaints ...

Good CX can mean a lot of things but the biggest ... “With the interaction between a customer and a customer service rep, you have your mobile app, you have your web portal for the customer.

It may seem like the cost of training risks eating away at the company’s bottom line, but this will be made good by customers who stick with us because of our exemplary customer service. Investing in ...

One way to do this is to be sure to provide great customer service. It warms my heart when I hear a patron gush over the service the library’s staff has provided to them or their family ...