BPO has evolved into a strategic advantage, providing businesses with the flexibility to remain competitive and resilient ...

The breach is notable not only for its scale, but the way the hackers went about it: Bribing overseas customer support agents ...

How a Second Term Could Hit the Philippines,” the third panel discussion at the BusinessWorld Economic Forum on May 22 at the Grand Hyatt Manila gathered experts from both the private and public ...

There's a fork in the road for India right now—either take the high-risk/ high-return route to build the next AI-native ...

Authorities have taken custody of the pieces of evidence collected from a business process outsourcing (BPO) company that ...

The global business process as a service (BPaaS) market is slated to witness USD 213.3 million in 2025. The industry is ...

As one of the Philippines’ fastest-growing outsourcing hubs, Cebu City is under a sharp spotlight following the proliferation ...

In this role, Fields will report directly to Carl O'Neil, EVP and GM of Wave iX, Augment, and ibex CX. He will spearhead the ...

The end of an earnings season can be a great time to discover new stocks and assess how companies are handling the current ...

Wrapping up Q1 earnings, we look at the numbers and key takeaways for the business process outsourcing & consulting stocks, ...