BPO has evolved into a strategic advantage, providing businesses with the flexibility to remain competitive and resilient ...

The end of an earnings season can be a great time to discover new stocks and assess how companies are handling the current ...

The end of the earnings season is always a good time to take a step back and see who shined (and who not so much). Let’s take ...

The business process outsourcing (BPO) market is growing at an unprecedented rate as technological advancements transform traditional BPO models to keep up with evolving business needs.

This marks IBA Group's 13th consecutive year in the Leaders category of The Global Outsourcing 100 and sixth straight year of ...

Unlike traditional AI, agentic AI can assess a situation, make decisions, and take independent steps to resolve problems - capabilities that are now being baked into BPO processes ...