The 8x8 Analyst Summit 2025 was all about AI, ecosystems, and CX-first thinking.

Business Journals Leadership Trust is an invite-only network of influential business leaders, executives and entrepreneurs in your community. In many small businesses, every team member wears ...

Rent the Runway has restructured its customer service team with an emphasis on proactively helping customers rather than reacting after a problem is reported, CEO Jennifer Hyman said on a Q4 2024 ...

Kroger offers another customer appreciation savings week, the second in six months. Stock up on pantry and spring holiday traditional food items with Kroger customer appreciation savings.

"We are thrilled to bring back our customer appreciation event with even more deals and discounts to express thanks to our customers for giving Kroger a seat at their table." During the one-week ...

If you want to express your gratitude to your employees, here are some quotes ... are to the team, playing a key role in fulfilling the organization’s main mission. Employee Appreciation Day ...

keeping your customer service team fresh for any inquiries that need a more dynamic response. A chief cause of escalating tempers is being passed around from one agent to another in an attempt ...

Suumit Shah never liked his company’s customer service team. His agents gave generic responses to clients’ issues. Faced with difficult problems, they often sounded stumped, he said.

Your customer service team interacts directly with your customers ... It would be best if you also showed appreciation. Let them know when they are performing well. Thank you emails or even ...