Gain Corporation’s AI segment growth slowed but is set to rebound, supported by new wins and strong industry trends. See why ...

The manual aims to positively shape the future by developing new models for managing knowledge, innovation, and AI in ...

Knowledge management plays an indispensable role in enhancing the quality of customer service in contact centers. Ensuring ...

Generative AI’s use for knowledge management is growing in customer experience programmes, suggesting a new vocation for KM. We find out how.

Ever since the inception of knowledge management, there have been varying definitions, connotations, and denotations of what KM means to the enterprise. Nearly all of them have relied on taxonomies ...

In the fast-paced business environment of today, organizations are looking more and more towards advanced systems to deal ...

The report "Evidence in Education: Linking Research and Policy " brings together international experts from a large ...

The financial impact of poor knowledge management (KM) is staggering: • Employees waste an average of 10% of their workweek searching for information they need to do their job. • Siloed ...

To build customer connections and enhance customer retention, customer engagement management emphasises tailored experiences ...