Most technical communicators have worked for employers that mistook activity for productivity and have tried to teach our bosses the difference between churning out words and crafting useful ...

Aptara, Inc. introduced PXE4.1 Digital Publishing Platform, designed to streamline production and delivery of digital and mobile content, including technical content. The new version of the PXE ...

People who are familiar with the various documentation and content management systems understand that while there are many options and features, not all of them are created equal, much less tailored ...

But what about Builtin.com? What’s that? You haven’t heard of Built In? It’s the newest online job-search engine, focused on tech jobs, so I’m not surprised you know little or nothing about it. If you ...

In Implementing Onscreen Editing (Hart 2019; ), I describe how to implement or revise a writing and revision process across an organization. The book is based on my personal experience with two ...

The scene: Your product has dependencies on a third-party tool and your users’ success depends on how well they use this tool. As the users’ advocate, where should you draw the line between your ...

I’m about to start doing my taxes on my own for the first time. How hard can it be? All I do is put a bunch of info on a form and send it to the IRS. Oh no! Oh, what a mess. I wonder who’s watching me ...

Editor’s note: you’ll need a good pair of running shoes and a valid passport to keep up with Stefan Gentz, Adobe Systems’ Global Tech Comm Evangelist. TechWhirl managed to catch up with him recently ...

Single sourcing was one of the earliest motivations for structured writing. However, the term single sourcing gets used to mean different things, all of which involve a single source in one way or ...

Have you used a gen 2 Apple TV remote? It’s small and easy to use, right? Until you’re watching Game of Thrones and the kids are making noise in the hallway. So you try to turn up the volume. Wait, ...

Simplicity is under-rated. A corollary to that rule notes that the bigger the organization, the more complicated simple becomes. Witness the number of times you’re invited to meetings to discuss how ...

Getting to a consistently high level of quality in your content starts with understanding what you already have. And the essential tool for that is the Content Audit. The audit not only uncovers your ...