Happy April everyone… we love April because we get to do our April Fools’ Day edition, celebrate our anniversary as owners, and start ramping up for the spring explosion of activity. It’s a technical ...

Here’s the scenario: You’re finishing up your latest HTML Help project…no more late nights or weekends…back to a “normal” 50-hour work week. That’s when the development team lead strolls into your ...

Editor’s Note: The following piece, by Jean Hollis Weber, is part of our collection of “classics”–articles that stand the test of time no matter how many technologies come and go. Don’t forget to ...

This chapter from Steve Hudson’s Work in Progress on Advance Word Usage covers topics such as when to use (and when not to use) master documents, as well as “The Ten Heretical Rules of Masters,” which ...

I once received a long writing sample from a technical communication applicant who had written about a complex medical device. The sample demonstrated all the marks of quality: clean and consistent ...

As a technical writer, you likely work with a myriad of different files for each project you work on; a single document or document set can often be derived from dozens if not hundreds of source files ...

Mark Baker describes structured writing in the media domain, one of the three domains of content structure, to help content pros master structured writing.

Nobody’s ever accused me of being a brilliant public speaker, but people generally seem to like and remember my presentations and generally rate me as a confident, welcoming, and effective speaker.

People who are familiar with the various documentation and content management systems understand that while there are many options and features, not all of them are created equal, much less tailored ...

Editors Note: This Content Quality Review Template is one in a series of templates to help readers plan and manage communications and content management activities, resources and deliverables. We ...

Editors Note: This Web Page Copy Deck template is one in a series of templates to help readers plan and manage communications and content management activities, resources and deliverables. We welcome ...

Most technical communicators have worked for employers that mistook activity for productivity and have tried to teach our bosses the difference between churning out words and crafting useful ...