The DIKW model or DIKW pyramid is an often used method, with roots in knowledge management, to explain the ways we move from data (the ‘D’) to information (I), knowledge (K) and wisdom (W) with a ...

An overview of the evolutions in manufacturing technologies, information technology in the manufacturing sector and manufacturing trends against the backdrop of Industry 4.0, IT and OT convergence and ...

Digital twin technology goes back since quite some time. As mentioned in a previous article on digital twins, the concept of having virtual or digital representations for physical products or assets ...

Matthew – Matt – Dixon is Group Leader, Financial Services and Customer Contact Practices at CEB (Corporate Executive Board). If that doesn’t ring a bell: Matt also wrote “The Challenger Sale: Taking ...

Companies in the semiconductor industry accelerated the trend towards consolidation in electronics according to A.T. Kearney’s Industrials Executive M&A Report 2019. The semiconductor industry itself ...

We live in the age of the customer and we live in the age of data. I guess there must be a link between both. Of course there is. People like to be valued and served in a way that takes their true ...

Artificial intelligence and the digital workplace already have a pretty long history together in areas many don’t realize. And by the looks of it, the role of AI in smart workplaces is increasing with ...

How long do you have to make an impression when you engage visitors online? Whether it’s welcoming a visitor to your site or social presence, the answer seems “not very long at all”. But, exactly how ...

Digital signage is part of many of the most used Internet of Things use cases. It is, for instance getting ‘hot’ in retail where digital signage can be used for many goals such as highly personalized ...

How the advancements in several third platform technologies, innovation accelerators and other technologies – and their convergence – drive next generation applications and why and where it matters.

Being utterly customer-centric and putting customer (experience) first is a ‘must’ (and always should have been) and a mantra for all organizations. It’s even a core reason why organizations digitally ...

A few years ago I attended an event, organized by our partner BT Global Services. When talking about digital transformation, back then a relatively new term, several CIOs reminded how they always had ...