The first 29 hospital trusts to be invited to apply for Foundation status – subject to Parliament passing the Health and Social Care Bill – have been named by the Health Secretary Alan Milburn. The ...

People who have called up their local police station to report a crime would probably not say afterwards that they were treated like “a valued customer”. That is about to change. Police forces of ...

This report from the Office for Standards in Education, Children’s Services and Skills (Ofsted) says that inspectors found that most local authorities are making a good contribution towards delivering ...

Councils want a new role that will allow them to take the lead in supporting prisoners after their release. During their time in prison, a significant proportion of inmates lose their house, their job ...

Securing greater efficiency across public services is a top priority for the new Government. Scepticism about delivery of the promised savings expressed during the election campaign has put the focus ...

Janie Percy-SmithNeed is increasingly used as the basis for the provision of a range of public services. This timely book examines the ways in which needs are assessed in relation to these services.

This report from Communities and Local Government describes how expenditure of all public bodies in an area was assessed and used as a basis for the work of the Total Place pilot projects. It explores ...

This report from the New Local Government Network argues that decisions on public services across health, leisure, transport and the local environment should be handed down to individuals and ...

With the deadline for providing e-government services across the public sector only just over six months away, demand for IT contractors is rising steeply. According to a survey by online IT ...

Michael Chaskalson offers a practical and theoretical guide to the benefits of Mindfulness-Based Stress Reduction in the workplace. He describes the latest neuroscience research into the effects of ...

Graham WhiteThe devolution of power to new parliaments in Scotland, Wales and Northern Ireland offers the possibility of tailoring policy to local conditions and priorities and this article gives ...

This programme is now available to view on egovtv.tv, the online television channel for public service modernisation. It describes how Thames Valley Police use Blackberry Smartphones to give community ...