CrowdStrike (NASDAQ: CRWD) today announced its recognition as a Customers’ Choice in the 2025 Gartner Peer Insights™ ‘Voice of the Customer’ for User Authentication report. CrowdStrike has the most ...

Research from the Aberdeen Group found that VoC (voice of customer) strategies netted significant gains in revenue growth.

Across America, transit agencies are launching customer experience (CX) programs to improve customer satisfaction, attract ...

Voice and chat technologies driven by AI are revolutionizing the shopping experience, making it more seamless and ...

By Makafui Afi Asante AMPONSAH In today’s dynamic financial landscape, banks that succeed are those that truly understand the ...

With AI, deep customer listening presents significant opportunities for executives to get closer to their customers.

Vectra AI, Inc., the cybersecurity AI company that protects modern networks from modern attacks, today announced it was named a Leader in the 2025 Gartner® Magic Quadrant for Network Detection and ...

With faster, more accurate voice AI and surging sales, SoundHound is positioned to be a pure-play winner as voice AI goes ...

Operationalizing voice of the customer (VoC) feedback data in real-time is essential for organizations aiming to improve customer satisfaction and loyalty, along with overall business performance.

Voice-led Agentic AI acts as an intelligent engagement layer. It understands customer intent, fetches relevant data in real ...