Fire Safety Leader Extinguishes Customer Service Woes with Sabio Ventrica – The Future of Customer Experience: Trends Shaping 2025 The future of customer service: AI’s impact on …

Jan 16, 2025 · As we head into 2025 the contact centre industry stands at the crossroads of innovation and adaptation. Industry leaders are rethinking strategies, leveraging technology, …

1 day ago · Let’s start with the AI circus. The heavyweight bout between Salesforce’s Agentforce and Microsoft’s suite of AI solutions has captivated the industry’s attention, but we’re …

1 day ago · Q: After gaining momentum throughout 2024, will Generative AI continue to go from strength to strength this year? Generative AI has faced somewhat of a reality check recently, …

Jan 23, 2025 · 147 Media is a media publishing company based just outside Cambridge and was launched in October 1999 to publish contact-centres.com. We aim to bring our readers and …

Jan 29, 2024 · Stale scones and lukewarm tea – that’s what often passes for customer service these days. But for those of us in the UK retail space committed to delighting customers, 2024 …

Jan 28, 2025 · contact-centres.com supplier directory - equipment ad services from the uk contact centre industry for the yk contact centre industry

Mar 9, 2022 · It’s the dawn of a new era. Here are the key contact center trends driving change across organizations. When we reflect on key contact centre trends at play, it’s clear that we …

Jan 23, 2025 · TCN has released the results of its first annual UK “Consumer Insights about Customer Service” survey. The national survey, conducted by OnePoll and commissioned by …

Oct 22, 2024 · Unveiled: What are Contact Centres Doing Right Now? Joe O’Brien, Head of Communications at Sabio Group, discusses “What Contact Centres are Doing Now” – …